At LuckyKey.lk, we strive to ensure a smooth and trustworthy experience for all our users. Please read our refund and returns policy carefully before making any payments for listing or promotional services.

1. Digital Nature of Services

All our services—including property listings, featured ads, and promotional upgrades—are digital. As such, once a service is activated, it is non-refundable except under specific circumstances outlined below.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

• You were charged more than once for the same service.

• Your listing was not published due to a technical error on our end.

• A purchased promotional service was not applied as described.

To request a refund, please contact us within 7 days of the transaction with proof of payment and a description of the issue.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If your listing was rejected due to policy violations (e.g., false or misleading information).

• If you change your mind after purchasing a paid service.

• If your listing did not receive the response you expected.

4. How to Request a Refund

To request a refund, email us at info@luckykey.lk with the subject line “Refund Request – [Your Listing ID or Order Number]”. Include the following:

• Full name and contact details

• Date and details of the payment

• Reason for your refund request

Our team will review your request and respond within 3–5 business days.

5. Contact Us

If you have any questions about our refund policy or need further support, please contact us at:

📧 info@luckykey.lk